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Title: Quality Management in Training Companies
Authors: Fernandes, Ana
Vicente, Henrique
Figueiredo, Margarida
Ribeiro, Jorge
Neves, José
Keywords: Artificial Intelligence
International Standard ISO 9001
Logic Programming
Knowledge Representation and Reasoning
Artificial Neural Networks
Issue Date: 2019
Publisher: Springer
Citation: Fernandes, A., Vicente, H., Figueiredo, M., Ribeiro, J. & Neves, J., Quality Management in Training Companies. Lecture Notes in Electrical Engineering, 505, 384–390, 2019.
Abstract: This study was carried out in training companies and aims to evaluate customer satisfaction. It focusses at the Organizations’ Quality-of-Management (QoM) that is in itself a major competitive advantage to differentiate them. Indeed, the universe of discourse is set in order to consider not only the complex relationships among the entities that populate it, but also to take into account its inner structure, where incomplete, unknown or even self-contradictory information or knowledge are present. One’s goal is at the development of a comprehensive and integrated computational model to ensure the Organizations' Performance and its QoM in order to fulfill customer’s requirements. It is based on a Logic Programming approach to Knowledge Representation and Reasoning and grounded on an Artificial Neural Networks approach to computing.
ISSN: 1876-1100 (paper)
1876-1119 (electronic)
Type: article
Appears in Collections:CIEP - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica
QUI - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

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