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Title: E-mail usage practices in organizational context: A study with Portuguese workers
Authors: Quaresma, Rui
Silva, Sílvia
Marreiros, Cristina
Editors: Riccio, Edson Luiz
Keywords: e-mail
Issue Date: Apr-2013
Publisher: TECSI FEA USP
Abstract: Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.
Type: article
Appears in Collections:GES - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica
CEFAGE - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

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