Please use this identifier to cite or link to this item:
http://hdl.handle.net/10174/3594
|
Title: | Quality and Social Responsibility: A view to continuous improvement and excellence in Portuguese Higher Education Institutions, the perspective of the students integrated in mobility programmes |
Authors: | Nogueiro, Teresa Jorge, Fátima Saraiva, Margarida |
Keywords: | Continuous Improvement Higher Education Institutions Quality Social Responsibility |
Issue Date: | 14-Apr-2011 |
Publisher: | ISCTE Lisbon University Institute and CIS – Centre for Psychological Research and Social Intervention |
Abstract: | The Total Quality Management (TQM) is increasingly a need for organizations. The growing social concerns have led organizations to think evolutionarily in quality, especially those wishing to make an approach towards excellence. TQM can be used as a determinant of the development of a corporate culture ethically sensitive. Models such as the European Quality Award and European Foundation for Quality Management incorporate an element of social responsibility and management practices compatible with the defender of the ideals of Corporate Social Responsibility (Ghobadian and Woo, 1996 and Martin-Castilla, 2002, cited by Ghobadian et al., 2007). Institutions of higher education are among the group of institutions that demand excellence. The quality and social responsibility are factors that begin to be part of their strategies. Students from Higher Education Institutions (HEI) integrated in mobility programs, increasingly important stakeholders for these institutions, will have their own perspective on these matters which is important on the evaluation of HEI. |
URI: | http://hdl.handle.net/10174/3594 |
Type: | lecture |
Appears in Collections: | CEFAGE - Comunicações - Em Congressos Científicos Internacionais GES - Comunicações - Em Congressos Científicos Internacionais
|
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.
|