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Please use this identifier to cite or link to this item:
http://hdl.handle.net/10174/20181
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Title: | Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés Group |
Authors: | Nogueiro, Teresa Saraiva, Margarida Jorge, Fatima |
Editors: | Sampaio, Paulo Domingues, Pedro Barros, Síria Carvalho, André Casadesús, Marti Costa, Acácio Fernandes, Ana Cristina Marimon, Frederic Melo, Mónica Oliveira, Rui Pires, António Ramos Saraiva, Pedro |
Keywords: | Total Quality Management (TQM) Models of Excellence Corporate Social Responsibility (CSR) Sustainability |
Issue Date: | Jul-2016 |
Publisher: | International Conference on Quality Engineering and Management |
Citation: | Nogueiro, T., Saraiva, M. and Jorge, F. (2016) “Total Quality Management and Corporate Social Responsibility. Literature review. The case of Nabeiro Delta Cafés Group”, in Proceedings Book of the 2nd International Conference on Quality Engineering and Management 2016, Sampaio, Paulo; Domingues, Pedro; Barros, Síria; Carvalho, André; Casadesús, Marti; Costa, Acácio; Fernandes, Ana Cristina; Marimon, Frederic; Melo, Mónica; Oliveira, Rui; Pires, António Ramos; Saraiva, Pedro. (Editors), pp. 473-491. International Conference on Quality Engineering and Management. ISBN: 978-989-20-6814-5. University of Minho, Guimarães - Portugal, 13-15 de july. |
Abstract: | The relationship between the themes of Total Quality Management (TQM) and Social Responsibility
(CSR) through the concepts, approaches and models of excellence is a reality of sustainable and
stable companies. Being organizations, people, act correctly and rightly do in society go through a
quality management and social responsibility thereof. It is based on these two philosophies (Total
Quality Management and Corporate Social Responsibility), which developed this literature review
work, essentially based on a relational analysis in two papers, namely: "TQM and CSR Nexus" by
Ghobadian et al. (2007) and "The Corporate Social Responsibility Audit Within the Quality
Management Framework," de Kok et al. (2001) and applied to an organizational situation in
concrete: the Nabeiro Delta Cafés Group - SGPS, SA. |
URI: | http://apolo.dps.uminho.pt/icqem/2016/icqem16_proceedingsbook.pdf http://hdl.handle.net/10174/20181 |
ISBN: | 978-989-20-6814-5 |
Type: | article |
Appears in Collections: | GES - Artigos em Livros de Actas/Proceedings
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