@book { fervicfig2016, author = "Fernandes, Ana and Vicente, Henrique and Figueiredo, Margarida and Maia, Nuno and Marreiros, Goreti and Neves, Mariana and Neves, José", title = "A Case-base Approach to Workforces? Satisfaction Assessment", publisher = "Springer International Publishing", year = "2016" }