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Title: Management of quality-related costs. The case of Portuguese companies
Authors: Ramos Pires, António
Cociorva, Aliona
Saraiva, Margarida
Novas, Jorge
Rosa, Álvaro
Editors: Dahlgaard, Jens J.
Dahlgaard-Park, Su Mi
Keywords: Quality-related costs
Portuguese companies
Issue Date: 2013
Publisher: Routledge - Taylor and Francis Group
Citation: Pires, António Ramos, Aliona Cociorva, Margarida Saraiva, Jorge Novas e Álvaro Rosa (2013), “Management of the Quality Related Costs. The case of Portuguese Companies”, Total Quality Management and Business Excellence , Vol. 24, N.º 7, 782–796, 2013, ISSN: 1478-3363.
Abstract: The traditional view of quality-related costs (QRC) tries to justify investment in prevention as a way to reduce the costs of failure. But this static view must counter a more dynamic vision that fosters continuous improvement and assesses the costs and benefits of implementing techniques and methods of quality management, such as certification of ISO 9001systems. However, it is unknown whether such companies are also engaged in the management of QRC arising from activities undertaken, either at the level of monitoring, or coming from failures, and if such organisations verify (or not) the recovery of investments in quality. In this sense, the present article aims to provide insight into the procedures adopted by Portuguese companies in managing QRC, and to assess the extent to which management reports allow the analysis of quality costs and contribute to the related planning and control activities. The results of this study showed that there is hardly any assent to the implementation of formal mechanisms for planning and control of QRC, and to the explicit identification and segregation of those costs in management reports.
ISSN: 1478-3363
Type: article
Appears in Collections:CEFAGE - Publicações - Artigos em Revistas Internacionais Com Arbitragem Científica

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