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|Title: ||Quality on the Portuguese Public Institutions and the CAF model: empiric study on the University of Évora|
|Authors: ||Nogueiro, Teresa|
|Editors: ||Chova, L. Gómez|
Belenguer, D. Martí
Torres, I. Candel
|Keywords: ||Common Assessment Framework (CAF)|
|Issue Date: ||5-Mar-2008|
|Publisher: ||International Association of Technology, Education and Development (IATED)|
|Citation: ||NOGUEIRO, Teresa e Margarida Saraiva, “Quality on the Portuguese Public Institutions and the CAF model: empiric study on the University of Évora”, in Proceedings of the International Technology, Education and Development Conference (INTED2008), L. Gómez Chova, D. Martí Belenguer, I. Candel Torres (ed.), International Association of Technology, Education and Development (IATED), CD-ROM. ISBN: 978-84-612-0190-7. Valencia-Spain, 5 March 2008|
|Abstract: ||More and more Quality is seen as a competitive and distinguish factor between institutions. Institutions
from Public Sector like Universities are no exception. It’s urgent to evaluate their quality. But we
wonder how to evaluate them? Why is it important? The degrees, the courses, the services that
support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher
Superior Institution it was approved legislation to make compulsory its evaluation. What about the
structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be
evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse?
This service is considered as essential and fundamental on Higher Education Institutions.
The society is more and more demanding on professional terms. Therefore it is necessary to measure
and evaluate that parameter in order to achieve Excellency throughout continuous improvement.
Evaluation is part of managing since the creation of the world (Kardec, Arcuri e Cabral, 2002) and
leads to the continuous search for Excellency. According to Vught e Westerheijden (1995), the
motives for the necessity of evaluating the Higher Education Systems are the increase of public
expenses, the expansion of higher superior systems, more transparency of processes, the increase of
students’, teachers’ and researchers mobility. But evaluate is not enough it’s necessary to control the
The Common Assessment Framework (CAF) is a quality self-assessment tool developed in the
European Union for public institutions. In Portugal, this model is named “Estrutura Comum de
Avaliação” and is faced as a starting point for continuous improvement.
The present Proposition to Apply the Model CAF is based on methodological instruments that
“Direcção Geral da Administração e Emprego Público” (DGAEP) presents. The documents available
consider a group of practical orientations already perfected and improved, regarding to experiences of
public organizations to lead along Portuguese services and institutions that have already used CAF
and benchmarking from other European countries, under the cooperation on European Union. The
use of CAF will lead to a gradual improvement of the quality of the services and courses offered by the
University of Évora, its administrative organisation, institutions’ image, the increase of collaborators
and clients’ satisfaction and the capacity of intervention of the Executive and Top Managers.
On this paper, is presented a brief description of the CAF, their evaluation criteria’s and its framing on
national and European context. Following, an explanation of the CAF application process and the
support tools for self-assessment. Finally it will be presented some final results obtained through the
enquiries made to the undergraduate students and other type of clients of Academic Services.
For each institution to know the weak and strong points, the threats and opportunities of a service, a
degree, a course, etc. is a matter of survival. But to survive it’s not enough we must innovate and that
is equal to quality. Quality must be evaluated and guaranteed by the parts involved in the process.
With this research we would like to stimulate the use of a costless and easily manageable tool for selfassessment
on public organizations like a University is.|
|Appears in Collections:||GES - Artigos em Livros de Actas/Proceedings|
CEFAGE - Artigos em Livros de Actas/Proceedings
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