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http://hdl.handle.net/10174/6161
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| Title: | The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education |
| Authors: | Saraiva, Margarida |
| Keywords: | Quality Management
Knowledge Engineering and Management
Development
Quality of Education
Excellence |
| Issue Date: | 5-Jul-2006 |
| Publisher: | University of Iceland |
| Citation: | SARAIVA, Margarida, "The Total Quality Management philosophy: The Deming's principles in two Portuguese institutions of high education", in 21st European Conference on Operational Research (EURO XXI 2006), University of Iceland, Reykjavík - Iceland, 5 July 2006 |
| Abstract: | Usually, the process of TQM is implemented in the industry and in services through
the adoption of a group of principles. Deming that presented a set of principles to
improve the quality process in a organisation. The study applied some of the
Deming’s principles in two Portuguese institutions of high education. The objective
was to understand if the Deming’s principles could be applied. The results showed a
group of possible difficulties and benefits and concluded that can be implemented.
Their correct application could allow them to evolve from quality to excellence. |
| URI: | http://hdl.handle.net/10174/6161 |
| Type: | article |
| Appears in Collections: | GES - Artigos em Livros de Actas/Proceedings
CEFAGE - Artigos em Livros de Actas/Proceedings
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CEFAGE - Artigos em Livros de Actas/Proceedings /
